Welcome to the 7 joya platform. This Privacy Policy ("Policy") explains what information we collect about you, why we collect it, how we use it, and how we keep it safe. By using our website or app, you are considered to have agreed to this Privacy Policy. We recommend reading it in full before using our services for the first time.
📌 In Plain Terms: Your data is held with us in strict confidence. We collect only what is necessary and never share it with anyone without your consent.
01 Policy Summary
Key highlights of 7 joya's Privacy Policy at a glance:
- We only collect information that is necessary to provide our services.
- Your personal information is never sold.
- Information may only be shared with third parties when required by legal obligation.
- You can view, correct, or delete your information at any time.
- All data is secured with industry-standard encryption.
- You will be informed in advance of any changes to this policy.
This policy applies to the 7 joya website, mobile app, and all associated services. We are not responsible for the privacy practices of third-party sites outside our app or website.
02 What Information We Collect
7 joya collects two types of information — data you provide directly and data collected automatically.
Information You Provide:
| Data Type |
When It Is Collected |
Why It's Required |
| Name, Date of Birth |
At the time of registration |
Identity Verification |
| Mobile Number |
During Registration & Verification |
OTP & Security Alerts |
| Email Address |
At the time of registration |
Contact & Security |
| NID / Passport Number |
During KYC Verification |
Identity Confirmation |
| Mobile Banking Number |
During payment setup |
Deposits & Withdrawals |
| Address |
During KYC Verification |
Regulatory Compliance |
Automatically Collected Information:
- Device type, operating system, and browser information.
- IP address and approximate location.
- Session data including which pages you visited and how long you spent on each.
- Betting history and transaction logs.
- Information collected through cookies and similar tracking technologies.
⚠️ Please Note: We never store your full payment card number or complete bank account details.
03 Purpose of Data Use
7 joya uses your information for the following purposes:
- Service Provided: For account management, betting services, and payment processing.
- Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Security: To detect and prevent fraud, scams, and unauthorized access.
- Contact: For important security alerts, account updates, and support services.
- Personalisation: To present services and offers tailored to your preferences.
- Legal Compliance: To meet regulatory requirements.
- Improvement: To improve platform performance and enhance the user experience.
📌 Note: We do not use your data to display targeted ads, nor do we share your information with any advertising networks.
04 When Data Is Shared
7 joya may share information in the following limited circumstances:
- Payment Processor: Solely to process transactions with mobile banking partners such as bKash, Nagad, and Rocket.
- Legal Obligations: In response to court orders, government investigations, or legally binding directives from regulatory authorities.
- Fraud Prevention: With law enforcement agencies as part of active investigations.
- KYC Partner: For identity verification, we work with licensed verification services under strict confidentiality agreements.
✅ Confirmed: 7 joya never sells or shares your information with marketing firms, data brokers, or advertisers.
All third parties we share data with are bound by strict Data Processing Agreements (DPA) to ensure your information remains protected.
05 Cookies & Tracking Technologies
7 joya uses cookies to keep the platform running smoothly and to improve the user experience. The types of cookies we use:
- Essential Cookies: To maintain login sessions and ensure platform security. Disabling these cookies will prevent core services from functioning.
- Performance Cookies: To analyse which sections of the platform are used most. These can be turned off.
- Preference Cookies: To remember your language, theme, and other settings.
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies will affect login and security-related features.
⚠️ Warning: We do not use third-party advertising cookies or track your browsing activity across other websites.
06 Data Protection Measures
Technical and organisational measures 7 joya has put in place to protect your data:
- SSL/TLS Encryption: All communication between your device and our servers across the website and app is encrypted.
- Two-Factor Authentication (2FA): OTP verification is required every time you log in to your account.
- Access Control: Only authorized personnel can access specific data, and all access is logged.
- Regular Audits: Regular penetration testing and security audits are conducted to identify and address vulnerabilities.
- Data Backup: Secure data backups are maintained to prevent loss of your information in the event of a technical issue.
- Staff Training: Data protection training is mandatory for all staff.
📌 Please Keep in Mind: Beyond technical safeguards, keeping your own password secure is equally important. Always use a strong, unique password.
07 Your Rights
As a registered user of 7 joya, you have the following rights:
Right to Access Your Data
You have the right to know what information we hold about you and to access it.
Right to Rectification
You can request corrections to inaccurate or outdated information at any time.
Right to Erasure
After closing your account, you may request that your data be deleted.
Right to Restrict Processing
You can request that your data be used only for specific purposes.
Right to Data Portability
You can request to download your data in a structured format.
Right to Object
You may object to the use of your data for specific purposes.
To exercise any of the rights listed above, write to us at support@7joya.im. We will respond to your request within 30 days.
08 Data Retention Period
How long 7 joya retains your data depends on the type of information and the purpose for which it was collected:
- Account Information: Retained for as long as your account is active. May be kept for up to 5 years after account closure.
- Transaction Records: Retained for 7 years due to financial regulatory requirements.
- KYC Documents: Retained for 5 years following verification.
- Support Chat: Retained for up to 2 years after last contact.
- Session Logs: Automatically deleted after 90 days as a general rule.
📌 Note: Due to legal obligations, certain data may not be possible to delete before the required retention period has ended.
09 Protection of Minors' Data
7 joya's services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.
- Age is verified at the time of registration.
- If any minor's data is collected inadvertently, it is deleted immediately upon discovery and the associated account is closed.
- If you suspect your child is using this platform, please contact us immediately at support@7joya.im.
⚠️ Warning: Opening an account or submitting information on behalf of a minor is strictly prohibited.
10 Changes to the Privacy Policy
7 joya may update this Privacy Policy from time to time. When changes are made:
- Registered email will be notified at least 14 days before any significant changes.
- The "Last Updated" date at the top of the page will reflect the change.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- Previous versions are available upon request and will be sent via email.
For significant changes, a summary of the updated policy will be shown at login and your explicit consent will be obtained.
11 Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our Data Protection team:
- Email: privacy@7joya.im
- General Support: support@7joya.im
- Live Chat: Available on the platform 24/7
Privacy-related complaints will be responded to within 72 hours. Requests to access or delete data will be processed within 30 days.